Comments & Complaints Policy

Making a complaint

The doctors and staff at this practice aim to provide the best possible service to all of our patients. However, if you have any cause to complain or have any suggestion; please put them in writing to the Practice Manager to Stuart Crescent Medical Practice, 8 Stuart Crescent, London, N22 5NJ.

How to complain

It is best to tell a member of staff about any concerns or problems as soon as they arise so that we can try and sort them out. If, despite this, you still wish to make a complaint, please let us have the details of your complaint by writing to the Practice Manager at Stuart Crescent Medical Practice as soon as possible so that we can investigate what happened. It helps if you can provide us with as full a recollection of events as possible.

You can ask for an appointment with the Practice Manager in order to discuss your concerns. They will explain the complaints procedure and make sure that your complaints are dealt with promptly.

What We Will Do

We will contact within three working days of receiving your complaint and discuss the time scales for a response. We will aim to offer you an explanation as to what happened and even a meeting to discuss with the people involved.

Getting Help

The NHS Complaints Advocacy Service Voiceability can provide free impartial support when you are making a complaint. They can help to draft or write a letter or arrange interpreting services. Their website: http://www.voiceability.org/support-for-you/nhs-complaints-advocacy. If you prefer, you can phone or write to the complaints department at NHS England. Their staff will aim to try and sort out complaints and can make enquiries on your behalf.

Still not satisfied?

If you are not satisfied with the way we have dealt with your complaint, you can contact the Health Service Ombudsman on 0845 015 4033.